FAQs

1. What is your return policy?

We offer a hassle-free return policy. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange. Please see our Refund Policy for more information.

2. How can I get in touch with customer service?

You can get in touch with our customer support team by email. Any queries or issues you may have will be answered within 24 hours by our helpful and pleasant team.

3. Do you offer any promotions or discounts?

Yes, we offer various promotions and discounts throughout the year. Please sign up for our newsletter or follow us on social media to stay up-to-date on our latest offers.

4. Is the information I provide on your website secure?

Absolutely! To make sure that all of your personal information is secure, we use SSL encryption. Your credit card number won't be saved by us, and it will only be used once to pay for your purchases. We never keep records of our customers' private information!

5. What type of Payments Method do you Accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Maestro, Google Pay, and Apple Pay.

6. Does Elysian Sydney offer a quality guarantee for each and every item sold?

Absolutely! If you find any product flaws, do let us know immediately away! We go above and above to give you the best shopping experience we can. Simply get in touch with us, and we'll handle it! 

7. Products Availability:

We do our best to keep our website up to date. However, there are times when items sell out quickly. If this happens, we'll make every effort to offer you an alternative choice or inform you if the item is expected to be back in stock.